FAQs


Hi... who are you?

My name is Erica Doo and I am a designer, traveler, cat-lover and coffee drinker, originally from Baltimore, MD.

Where are you now?

Good question. I move around a lot, so it can sometimes be difficult to keep track of my whereabouts (which is important to you, so you know where your items are being shipped from). I am currently in Lisbon, Portugal.

So my order is being shipped from Portugal?

Not necessarily. I keep some of my stock in Brooklyn, NY, so that US orders can be shipped domestically. If you are ordering from the USA, Canada or Mexico, your items will be shipped from Brooklyn. If you are ordering from Europe, the UK, Djibouti or anywhere else in the world, your items will be shipped from Lisbon.

Where do you ship to?

Everywhere! Worldwide.

How long does shipping take?

It varies. I try to ship orders within 3 days from purchase (bear with me on weekends and holidays). Generally all orders arrive within 1-2 weeks. If you live in a location far away from both New York and Portugal (like Australia), shipping may take longer – up to 5 weeks. If your order is taking too long and you are concerned, shoot me a message and we can talk about it.

Can I track my shipment?

I do not offer package tracking by default, but if you want to track your package, send me a message before you order. I will add it to your order, and it will cost a wee bit extra.

What is your return policy?

I currently do not offer returns or refunds. If there is an issue with your order, please let me know ASAP and I'm sure we can work it out.

Do you have a physical store?

Nope. Seeing as I travel so much, a brick and mortar just isn't in the cards quite yet. But you can find my stuff in person at a number of stores, listed on the Stockists page.

Can I place a wholesale order?

You can! Please send all wholesale requests to hello@doostuff.com.

Can you do design commissions?

I don't do commissions exactly, but I do love to collaborate with other artists. If you like my style and want to work with me, send me an email and let's discuss!

Press inquiries?

Want to feature Doo Stuff? Smash that email and we'll talk.